Technical Account Manager
On-siteBoston, Massachusetts, United States
Job Summary
Drive successful adoption and scaling of Mendix, Graph Studio, AI Cloud, and SAS Language Compiler tools by building trusted relationships with CIOs, CTOs, and enterprise architects. Lead technical kickoffs, workshops, and account reviews to enable customer self-sufficiency while prototyping solutions and advising on architectural integration. Develop Customer Adoption Plans, shape new technical use cases, and route commercial signals to the account team for bid and RFx support. Coordinate across Account Executives, Specialists, and Partner Managers to align strategies with Expert Services, channeling field insights to the Field CTO and product roadmap. Mentor team members, share best practices, and uphold Siemens values in a flexible work environment with potential travel.
Required Qualifications
- Degree in computer science, engineering, or a related field
- Demonstrated experience in technical customer management, consultancy, presales, or similar roles within software or technology
- Flexible work environment with potential travel as required for customer engagements
Desired Qualifications
- Deep Adoption Expertise: Expertise in the adoption and account discipline, with breadth across all four products and practitioner-level hands-on capability for prototyping, demos, and product work
- Software, Data & AI Practices: Proficiency in delivery practices and technical execution across software, data, and AI solutions
- Wider Siemens Portfolio Awareness: Familiarity with the broader Siemens portfolio to identify integration opportunities and adjacent solutions
- Technical Account Planning: Develop technical account plans and align adoption strategies with customer goals and priorities
- Architectural Advisory: Advise on architectural landscape mapping and integration of products into customer environments
- Stakeholder Relationship Management: Build and maintain relationships with senior stakeholders such as CIOs, CTOs, enterprise architects, and business leaders
- Orchestration & Collaboration: Coordinate across teams (AEs, Specialists, Expert Services, Partner Managers) for seamless execution and adoption
- Voice-of-Customer Advocacy: Capture structured feedback and represent customer needs to influence product roadmaps while providing technical input to bids and RFx processes
- Mentoring & Knowledge Sharing: Coach TAM peers, contribute to adoption best practices, and enable customer self-sufficiency
- Growth Mindset & AI Proficiency: Embrace self-development, a growth mindset, and skilled use of generative AI to improve efficiency and quality in daily work
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