Technical Account Manager
$120,000–$180,000 year
On-siteSan Francisco, California, United States
Job Summary
Serve as the primary technical point of contact for enterprise customers post-deployment, understanding complex architectures, APIs, and monitoring systems. Drive technical adoption and optimization while pulling SQL-heavy data to measure performance. Diagnose and resolve complex post-integration issues, building scalable documentation and acting as the feedback bridge between customers and product/engineering teams. Proactively monitor deployments to surface optimization opportunities. Support Customer Success Managers with product expertise and technical insights. This role sits within a YC-backed startup building AI agents that protect millions of users from fraud, scaling our Customer Success function to support sophisticated enterprise deployments.
Required Qualifications
- 3+ years in a Technical Account Manager, Solutions Engineer, or highly technical Customer Success role within B2B SaaS
- Strong enterprise customer experience
- Solid SQL proficiency
- Experience working with complex SaaS platforms, APIs, and data pipelines
- Ability to translate technical concepts to both technical and non-technical stakeholders
- Strong analytical and problem-solving skills
- Comfort operating in a fast-paced startup environment
Desired Qualifications
- Experience working with AI/ML systems or policy configuration tools
- Growth-stage startup experience
- Bachelors degree in Computer Science, Engineering, or related technical field
- Background at top-tier companies or strong academic pedigree
- Sales Engineers or enterprise-facing CSMs with strong technical depth
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