Technical Account Manager III (Health tech)
RemoteAustralia
Job Summary
Lead regional technical account management for Intelerad's Oceania market, deeply understanding client business requirements to solve complex technical issues and guide product roadmap priorities. Identify underlying needs, analyze environments, and provide expert recommendations on effective solutions while taking end-to-end accountability for investigations and removing blockers. Ensure clients have optimal deployment configurations by proactively addressing problems before they escalate and validating findings against evidence-based, commercially appropriate standards. Mobilize cross-functional teams to deliver technical solutions aligned with client objectives, balancing business needs against product priorities to drive clear next actions and maintain momentum on escalations.
Required Qualifications
- 7+ years of experience managing complex technical accounts or programs in the software industry
- Experience with React/PHP/SQL Server stack
- Strong technical aptitude with working knowledge of healthcare IT systems, integrations, medical imaging workflows, and interoperability standards (DICOM, HL7, FHIR, or IHE)
- Exceptional relationship management skills with the ability to build credibility at both technical and executive levels
- Demonstrated ability to lead cross-functional working sessions with clear outcomes, accountability, and follow-through
- Experience troubleshooting applications, hardware, drivers, OS, networking services etc.
- Experience mobilizing cross-functional teams to execute planned business outcomes and strategic initiatives
- Available for client engagement across multiple Australian time zones and occasional travel to client sites
- Demonstrated ability to handle sensitive healthcare data in strict compliance with applicable privacy regulations
- Ability to manage multiple complex accounts concurrently in a fast-paced environment
Desired Qualifications
- 2+ years of hands-on experience with Intelerad products or equivalent healthcare IT platforms
- Experience working closely with R&D, SRE, or Professional Services teams within a software delivery environment
- Proficiency with ServiceNow, Jira, or similar issue and workflow management platforms
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