Technical Account Manager - GRC/Identity Governance
RemoteUnited States
Job Summary
Serve as the technical subject matter expert for the Fastpath product family, acting as the customer's trusted advisor to maximize deployment value, accelerate issue resolution, and guide effective use of access governance features. Regularly monitor customer health metrics to share insights supporting renewals and expansions, while delivering remote services including configuration guidance, onboarding, training on audit workflows, and SoD rulesets. Engage swiftly to resolve high-priority issues related to access data accuracy, certification campaigns, and risk quantification, and conduct regular review sessions to validate platform configurations against audit objectives. Document customer environments and control evidence for internal teams, coordinate early access program participation, and visit customer sites primarily in North America for Quarterly Business Reviews and compliance assessments. Track product updates and emerging compliance requirements to communicate changes and advocate for customer needs in product roadmap discussions.
Required Qualifications
- 4+ years of experience in a similar technical advisory or success role, such as Customer Success Manager, GRC Consultant, Audit/Compliance Specialist, Internal Audit professional, or Professional Services Consultant focused on access governance
- Strong background in compliance, audit, or internal audit functions, with practical experience addressing challenges in control evidence collection, audit reporting, Segregation of Duties, and IT General Controls (ITGC)
- Hands-on knowledge of enterprise applications and processes (e.g., ERP systems like SAP, Oracle, Microsoft Dynamics, NetSuite; HCM/CRM platforms) typically involved in access governance and compliance initiatives
- Proven track record leading large-scale compliance or transformational projects that span organizational silos, with minimal supervision
- Ability to plan, organize, and prioritize multiple responsibilities and projects effectively on a weekly basis
- Comfort engaging directly with complex, multi-divisional, multi-geographical enterprise clients, ideally at director or executive levels
- Demonstrated quick learning and absorption of new technical/compliance information
- Consistent success delivering results through both routine and unexpected challenges
- Strong written and verbal communication skills, with the ability to explain complex access governance and compliance concepts clearly to technical and non-technical audiences
- Proficiency in creating clear, concise documentation of current processes, risks, mitigations, and proposed improvements
- Deep understanding of Segregation of Duties (SoD), access risk analysis, user access reviews/certifications, and IT General Controls in the context of regulatory compliance (e.g., SOX, GDPR, HIPAA, PCI)
- Experience working with cloud-based GRC, IGA, or access governance solutions, including integration with major ERP, HCM, or CRM systems
- Familiarity with audit preparation, control evidence gathering, risk quantification, and reporting for auditors or internal compliance teams
- Knowledge of compensating controls, mitigation strategies, and integration with GRC platforms (e.g., AuditBoard, Workiva)
- Working knowledge of business application security models, role-based access, and data-level permissions
- Prior exposure to compliance frameworks (COSO, ISACA best practices) and audit-focused tools/rulesets
- Subject to travel and safety restrictions, visit customer sites (primarily North America) for Quarterly Business Reviews, compliance assessments, or deep-dive workshops on access governance
Desired Qualifications
- Prior experience with Fastpath solutions or comparable GRC/IGA tools (e.g., for SoD analysis, user access reviews, access certifications, or audit automation) is a significant advantage
- Prior exposure to compliance frameworks (COSO, ISACA best practices) and audit-focused tools/rulesets is highly desirable
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