Technical Account Manager
RemoteUnited States
Job Summary
Provide technical support for customers to support pre-sales and post-sales processes, addressing all product-related queries on time and training them to use products effectively. Analyze customer needs to suggest upgrades, additional features, or solutions that reduce support costs, while gathering feedback for developers to identify potential new features. Liaise with the sales department to win new business, increase sales, and establish best practices by reporting on product performance and tracking sales metrics. This role requires a tech-savvy professional with a solid background in digital technologies, software, and front-end development, holding a BSc degree in Computer Science or relevant field.
Required Qualifications
- Proven work experience as a Technical account manager
- Solid technical background with hands on experience in digital technologies
- Familiarity with software and front-end development
- An ability to gasp customers needs and suggest timely solutions
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- BSc degree in Computer Science or relevant field
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