Technical Account Manager
On-siteNorth Sydney, New South Wales, Australia
Job Summary
Act as the primary technical liaison for clients integrating with our payment gateway API, providing consultative guidance from initial design to production deployment. Interpret client business requirements into practical implementation strategies while supporting troubleshooting for authentication, transaction flows, and webhook delivery across multiple programming languages. Review API payloads, logs, and code samples to identify root causes and provide actionable solutions. Partner with product and engineering teams to relay client feedback, identify usability gaps, and drive platform improvements by creating integration guides and troubleshooting playbooks. Participate in client calls, technical workshops, and integration reviews to ensure seamless onboarding and support.
Required Qualifications
- 10+ years of experience in technical integration, solutions engineering, or API-focused support
- Bachelor's degree in Computer Science or a related technical field
- Strong grasp of software fundamentals
- Strong understanding of REST APIs, JSON, webhooks, and authentication models (OAuth, API keys, HMAC)
- Proficiency in at least one modern language (e.g., Java, Python, JavaScript, C#, PHP, Ruby)
- Ability to read and interpret code across multiple languages
- Experience troubleshooting integrations involving HTTP requests, API responses, network issues, and application logs
- Excellent ability to simplify complex concepts for both technical and non-technical audiences
- Ability to thrive in a fast-paced environment and support emerging features with minimal guidance
Desired Qualifications
- Direct experience with global payments, e-commerce, and Card Present (CP) integrations
- Familiarity with encryption standards, including TLS, PGP, and tokenization
- Experience managing integrations for enterprise-scale clients with complex organizational hierarchies
- Working knowledge of SQL/NoSQL databases, SFTP protocols, and modern cloud infrastructure
- Strong analytical and critical-thinking abilities with a consultative, client-success mindset
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