Technical Account Manager
On-siteVancouver, British Columbia, Canada or Victoria, British Columbia, Canada
Job Summary
Build successful relationships with approximately 30-35 top-tier accounts by analyzing client challenges, creating roadmaps, and consulting on key business decisions such as annual planning sessions. Advocate for clients within F12 to resolve escalations and ensure smooth delivery of operational resolutions through collaboration with internal stakeholders. Advise customers on technical scope, match pain points to technology solutions, and educate clients on F12 processes while tracking key account metrics and assessing competitor trends. Partner with Account Coordinators to maintain retention and drive conversions to primary offerings.
Required Qualifications
- Advanced business knowledge and acumen
- Understand the components of a successful business
- Understand how IT contributes to achieving goals
- Formal technical training
- Technical certification(s)
- Post-secondary education in a technical program
- Equivalent experience to formal technical training
- Experience working in a technical program
- Equivalent experience working in a technical/troubleshooting capacity
- Capable of having technical conversations with vendors
- Capable of having technical conversations with colleagues
- Capable of having technical conversations with customers
- Able to scope technical solutions that a technician could deploy
- Experience building lasting connections that go beyond the traditional vendor relationships
- Clients view Account Managers as a trusted advisor
- A proactive, strategic thinker
- Able to ask the right questions
- Able to continuously anticipate Client needs
- A skilled communicator
- Able to identify a challenge based on Client feedback
- Able to translate requirements to internal resources
- Able to communicate the solution back in a way that is easily understood by the Client
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