Technical Account Manager - EMESA North
HybridLondon, England, United Kingdom or Strasbourg, Grand Est, France
Job Summary
Guide new enterprise customers from signature to production in under six months through architecture guidance and use case design. Prioritize a tiered portfolio of accounts by delivering QBRs, release briefings, and technical roadmaps that drive value against ROI targets. Champion customer needs inside Product and Engineering via the structured feature request process while protecting retention and spotting expansion signals. Strengthen the wider team with demos, reusable assets, and architecture design. Travel to customer sites one to two times per month to ensure interactions align with core values of passion and professionalism.
Required Qualifications
- Vendor-Side Experience: A customer-facing technical role at a SaaS or infrastructure vendor (TAM, post-sales Solution Architect, Solution Engineer, or PS) with a working grasp of the vendor motion: value realisation, retention, and expansion.
- Portfolio Management: Proven experience managing a book of enterprise accounts, with concrete examples of prioritising under competing demands.
- Platform Depth: Real depth in APIs, integration, and cloud-native platforms, with hands-on implementation experience using Docker and/or Kubernetes.
- Security & Standards Fluency: Solid understanding of API security and IAM protocols, including OAuth2, OIDC, JWT, and SSO.
- Executive Communication: Exceptional ability to communicate from engineer to executive, briefly and clearly, and to build trusted advisory relationships.
- Boundary Discipline: Able to scope an engagement, hold it, and escalate well.
- Willing to travel to customer sites one to two times per month
Desired Qualifications
- Kafka or event-streaming experience.
- Exposure to LLM Gateways, MCP, A2A, or agent identity/authorisation patterns.
- Scripting or development background (Java, Python).
- Startup or scale-up experience.
- Additional European languages are a plus.
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