Technical Account Manager

Provide top-quality technical service during onboarding of new or existing customers into new markets, products or operations, helping to ensure customer satisfaction and strengthening customer relationships. Acquire excellent product and technical knowledge to assess and guarantee quality to customers. Help maximize the company’s revenue and expand current relationships by focusing on development of new products and operations. Analyze prospects’ business and technical requirements, and help develop solutions that meet those needs. Work with Product and Engineering teams to customize specific products for customers. Manage customer expectations and lead them to customer satisfaction. Build and maintain strong, long-lasting customer relationships, owning the technical relationship with customers. Monitor the progress of product integration and ramp up to ensure successful implementations.