Technical Account Manager
$65,000–$75,000 year
RemoteUnited States
United StatesRemoteFull Time$65,000–$75,000 yearSenior LevelCybersecurity SoftwareLarge
Full TimeSenior LevelLargeCybersecurity Software
Job Summary
Facilitate timely solutions for technical support problems and collaborate with internal teams to proactively monitor and manage customer issues. Troubleshoot and resolve technical challenges involving DigiCert PKI, SSL/TLS, and certificate lifecycle management while adhering to SLAs and response times. Act as the primary point of contact for Premium Support customers, conducting periodic business reviews to discuss technical health and deliver actionable insights. Identify growth opportunities by analyzing usage trends and advocate for customer needs to engineering and product teams. Manage relationships to ensure satisfaction, retention, and long-term success for strategic enterprise clients.
Required Qualifications
- Bachelor's degree in business, information technology, or a related field (or equivalent experience)
- 3+ years of dedicated customer support, account management, or client success experience in a technical or service-related field
- Proven ability to work effectively in team environments and manage cross-functional communication
- Experience in the security industry or with technical support products
- Proven ability to build and nurture long-term customer relationships
- Experience in enterprise account management or a similar customer-facing role
- Experience conducting business reviews and delivering customer-centric solutions
- Familiarity with enterprise-grade technical environments, including Microsoft products, AWS, Cisco, Java, Load Balancers, Proxy's, Python etc.
- Strong experience and understanding of Rest API and Json
- Strong Understanding of PKI/Digital Security products
- Strong understanding of network topology's
- Expertise in operating systems (Linux, Apache, RedHat, Windows, Ubuntu) and networking concepts (TCP/IP, DNS, SMTP, etc.)
- Hands-on experience troubleshooting server-level and security product issues
- Excellent interpersonal and organizational skills to manage multiple accounts effectively
- Strong problem-solving skills to address technical challenges and provide timely resolutions
- Ability to work collaboratively in a team environment and adapt to flexible schedules
- Strong relationship-building, problem-solving, and customer service skills
- Ability to manage multiple accounts and prioritize tasks effectively
- Analytical mindset with a proactive approach to identifying and solving issues
- Willingness to adjust working hours based on customer needs and business demands
- Fluency in English with excellent verbal and written communication skills
Desired Qualifications
- Bachelor's degree in business, information technology, or a related field (or equivalent experience) is strongly preferred
- Experience in the security industry or with technical support products is a strong asset
- Proven ability to build and nurture long-term customer relationships
- Experience in enterprise account management or a similar customer-facing role
- Experience conducting business reviews and delivering customer-centric solutions
- Familiarity with enterprise-grade technical environments, including Microsoft products, AWS, Cisco, Java, Load Balancers, Proxy's, Python etc.
- Strong experience and understanding of Rest API and Json
- Strong Understanding of PKI/Digital Security products
- Strong understanding of network topology's
- Expertise in operating systems (Linux, Apache, RedHat, Windows, Ubuntu) and networking concepts (TCP/IP, DNS, SMTP, etc.)
- Hands-on experience troubleshooting server-level and security product issues
- Excellent interpersonal and organizational skills to manage multiple accounts effectively
- Strong problem-solving skills to address technical challenges and provide timely resolutions
- Ability to work collaboratively in a team environment and adapt to flexible schedules
- Strong relationship-building, problem-solving, and customer service skills
- Ability to manage multiple accounts and prioritize tasks effectively
- Analytical mindset with a proactive approach to identifying and solving issues
- Willingness to adjust working hours based on customer needs and business demands
- Fluency in English with excellent verbal and written communication skills
- Additional language proficiency
- Industry certifications like Microsoft, AWS, etc.
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