Technical Account Manager - DACH
$150,100–$242,000 year
RemoteUnited Kingdom or United States
Job Summary
Serve as the primary technical contact and trusted advisor for designated enterprise customers, leading them through all stages of their Camunda adoption journey. Guide the creation and execution of tailored technical adoption plans to maximize business outcomes, while delivering hands-on technical guidance and advisory services to both business and technical stakeholders from onboarding through ongoing operations. Identify and remove execution risks by proactively conducting platform and solution health checks, facilitating escalation management, and advocating for customer needs internally. Foster strong, collaborative relationships with cross-functional teams including Customer Success Managers, Consulting, Support, Product, Engineering, Sales, and Pre-Sales to drive measurable customer outcomes at scale. Regularly spend time on-site with accounts for key milestone interactions, up to 50% during busy periods, to deepen partnerships and accelerate strategic initiatives. Work with public sector accounts who require security clearance, while your portfolio may also contain other accounts across the UK or Europe.
Required Qualifications
- At least 3 years of experience as a Technical Account Manager or a directly comparable role in enterprise software
- Demonstrated technical expertise: hands-on with a high-level programming language (such as Java, C#, or Python) and relevant enterprise software frameworks
- Solid understanding of modern solution architectures and associated paradigms, including DevOps topics (especially Kubernetes)
- A proven track record of building trusted relationships and providing advisory services to both technical and business stakeholders—able to synthesize and explain complex issues clearly to varied audiences
- Strategic problem solving competencies with a collaborative, impact-driven mindset; comfortable tailoring approaches to unique customer situations
- Willingness and flexibility to spend time on-site with clients as account needs dictate (up to 50% during busy periods)
- You speak German fluently
Desired Qualifications
- Experience in enterprise automation, business process management, process orchestration, or robotic process automation
- Relevant industry certifications (AWS Certified Solutions Architect, Azure Solutions Architect Expert, CKAD, CKA, etc.)
- Familiarity with Camunda products
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