Technical Account Manager
$90,000–$120,000 year
Remote · Arizona, United States or Texas, United States
Job Summary
Technical Account Manager to onboard and drive adoption of the CommandLink ITSM platform for enterprise customers. Lead onboarding sessions and technical discovery, configure services/workflows/automation, design and implement alerting and monitoring aligned to SLAs/SLOs, own integrations with external ITSM systems via APIs/webhooks, act as the primary technical owner for assigned accounts, guide customers in adopting ITSM workflows and monitoring capabilities, run QBRs with improvement plans, troubleshoot workflow/integration issues with urgency, join customer-facing sales calls as the technical authority, collaborate with sales engineers to design solutions, deliver platform demos, and take on additional projects to support team success.
Required Qualifications
- 3 years minimum experience in a TAM, post-sales, pre-sales, or technical support role
- 5+ years preferred in TAM, post-sales, pre-sales, or technical support
- experience at a SaaS company required
- proven track record of owning enterprise customer outcomes end-to-end
- hands-on knowledge of ITSM platforms (ServiceNow, Jira Service Management, Freshservice)
- background in monitoring, alerting, AIOps, and workflow automation
- APIs, JSON, webhooks, and light scripting (Python/PowerShell preferred)
- familiarity with enterprise integrations and multi-tenant SaaS delivery
- strong communication and executive presence for customer-facing work
- ability to lead workshops, demos, and training sessions
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