Technical Account Manager

Manage customer relationships and resolve technical issues for enterprise clients by conducting regular account reviews, providing product training, and escalating complex problems to engineering teams. Draft technical documentation, create onboarding materials, and coordinate with sales to align solutions with client needs. Maintain a 50/50 split between client-facing support and internal project work while adhering to a flexible schedule. This role sits within the Professional Services team, supporting the company's growth in the cloud infrastructure market.