Technical Account Manager - Benelux
$150,100–$242,000 year
Remote
Job Summary
Lead enterprise customers through their Camunda adoption journey by serving as the primary technical contact and trusted advisor. Guide the creation and execution of tailored technical adoption plans to maximize business outcomes, while delivering hands-on technical guidance and best practices to both business and technical stakeholders. Proactively conduct platform health checks, remove execution risks, and advocate for customer needs internally. Foster collaborative relationships with cross-functional teams including Customer Success, Consulting, Support, Product, Engineering, and Sales to drive measurable results. Regularly spend up to 50% of time on-site with key accounts during busy periods to deepen partnerships and accelerate strategic initiatives.
Required Qualifications
- At least 3 years of experience as a Technical Account Manager or a directly comparable role in enterprise software
- Demonstrated technical expertise: hands-on with a high-level programming language (such as Java, C#, or Python) and relevant enterprise software frameworks
- Solid understanding of modern solution architectures and associated paradigms, including DevOps topics (especially Kubernetes)
- A proven track record of building trusted relationships and providing advisory services to both technical and business stakeholders—able to synthesize and explain complex issues clearly to varied audiences
- Strategic problem solving competencies with a collaborative, impact-driven mindset; comfortable tailoring approaches to unique customer situations
- Willingness and flexibility to spend time on-site with clients as account needs dictate (up to 50% during busy periods)
- Ability and/or willingness to use our product
Desired Qualifications
- Experience in enterprise automation, business process management, process orchestration, or robotic process automation
- Relevant industry certifications (AWS Certified Solutions Architect, Azure Solutions Architect Expert, CKAD, CKA, etc.)
- Familiarity with Camunda products
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