Technical Account Manager

Job Summary

Required Qualifications

• •2+ Years active Benchling experience
• •BS or M.Sc in Molecular Biology, Biochemistry, Genetics, Bioengineering, or similar life science field
• •Experience in a lab or research setting
• •Ability to empathize with scientists
• •Ability to quickly understand complicated scientific concepts
• •Skill in internal business systems and project management tools, including LucidChart, Smartsheets, Jira, Certinia, etc.
• •Strong written and verbal communication skills
• •Ability to be an excellent presenter
• •Ability to quickly connect with a range of industry stakeholders, including scientists, project leads, and executives leadership
• •Autonomous and proactive mindset
• •Outstanding self-starter approach
• •Ability to be successful in a high-growth environment
• •Curious, creative, and tenacious mindset
• •Advocate for customers mindset
• •Ability to roll up sleeves to help get a problem solved or a customer on-boarded
• •Ability to independently lead customer-facing Benchling engagements
• •Ability to take ownership of an established book of business
• •Ability to manage accounts with complex, multi-workstream Success Packages
• •Ability to manage multiple accounts simultaneously with minimal oversight
• •Ability to optimize customers Benchling's instance
• •Ability to influence expansion outcomes
• •Ability to identify, communicate, and mitigate potential risks and issues that could impact customer success
• •Ability to lead and execute projects and assignments as needed
• •Ability to define scope, timelines, milestones, and deliverables for Optimization Services Accelerators
• •Ability to maintain the client relationship and Benchling instance via regularly scheduled meetings and check-ins
• •Ability to advise, proactively select, and execute on Optimization Services Accelerators
• •Ability to deliver on the commitments of Optimization Services within the Benchling Success Packages
• •Ability to maintain product knowledge, services delivery knowledge, and offerings
• •Ability to support customers
• •Ability to build trust with stakeholders ranging from bench scientists to heads of R&D and IT leadership
• •Ability to collaborate closely with internal and external teams
• •Ability to influence best practices and direction of the customers' post-go-live experience
• •Ability to liaise with key customer stakeholders
• •Ability to be the point person for escalation management
• •Ability to deliver a high quality, proactive Benchling experience for our customers
• •Ability to work closely with Customer Success, Professional Services, and Support
• •Ability to optimize customers Benchling's instance to ensure success, engagement, and influence expansion outcomes
• •Ability to maintain and grow product knowledge, services delivery knowledge, and offerings
• •Ability to develop and manage project plans for customer engagements
• •Ability to define scope, timelines, milestones, and deliverables for Optimization Services Accelerators
• •Ability to develop and maintain deep relationships with our customers, including scientists, heads of research, IT managers, and other stakeholders
• •Ability to act as the main point of contact for Success Package delivery post-go-live
• •Ability to manage multiple accounts simultaneously with minimal oversight
• •Ability to proactively partner with customers, CX stakeholders and sales
• •Ability to proactively identify, communicate, and mitigate potential risks and issues that could impact customer success
• •Ability to lead and execute projects and assignments as needed
• •Ability to include configuration and maintenance of customer Benchling tenant
• •Ability to include dedicated follow up tasks
• •Ability to include process documentation
• •Ability to include new product area enablement
• •Ability to include delivery of project accelerators
• •Ability to proactively maintain and grow product knowledge, services delivery knowledge, and offerings
• •Ability to best support our customers
• •Ability to develop and manage project plans for customer engagements
• •Ability to define scope, timelines, milestones, and deliverables for Optimization Services Accelerators
• •Ability to deliver on the commitments of Optimization Services within the Benchling Success Packages
• •Ability to maintain the client relationship and Benchling instance via regularly scheduled meetings and check-ins
• •Ability to advise, proactively select, and execute on Optimization Services Accelerators
• •Ability to deliver a high quality, proactive Benchling experience for our customers
• •Ability to optimize customers Benchling's instance to ensure success, engagement, and influence expansion outcomes
• •Ability to identify, communicate, and mitigate potential risks and issues that could impact customer success
• •Ability to lead and execute projects and assignments as needed
• •Ability to include configuration and maintenance of customer Benchling tenant
• •Ability to include dedicated follow up tasks
• •Ability to include process documentation
• •Ability to include new product area enablement
• •Ability to include delivery of project accelerators
• •Ability to proactively maintain and grow product knowledge, services delivery knowledge, and offerings
• •Ability to best support our customers
• •Ability to develop and manage project plans for customer engagements
• •Ability to define scope, timelines, milestones, and deliverables for Optimization Services Accelerators
• •Ability to deliver on the commitments of Optimization Services within the Benchling Success Packages
• •Ability to maintain the client relationship and Benchling instance via regularly scheduled meetings and check-ins
• •Ability to advise, proactively select, and execute on Optimization Services Accelerators
• •Ability to deliver a high quality, proactive Benchling experience for our customers
• •Ability to optimize customers Benchling's instance to ensure success, engagement, and influence expansion outcomes
• •Ability to identify, communicate, and mitigate potential risks and issues that could impact customer success
• •Ability to lead and execute projects and assignments as needed
• •Ability to include configuration and maintenance of customer Benchling tenant
• •Ability to include dedicated follow up tasks
• •Ability to include process documentation
• •Ability to include new product area enablement
• •Ability to include delivery of project accelerators
• •Ability to proactively maintain and grow product knowledge, services delivery knowledge, and offerings
• •Ability to best support our customers
• •Ability to develop and manage project plans for customer engagements
• •Ability to define scope, timelines, milestones, and deliverables for Optimization Services Accelerators
• •Ability to deliver on the commitments of Optimization Services within the Benchling Success Packages
• •Ability to maintain the client relationship and Benchling instance via regularly scheduled meetings and check-ins
• •Ability to advise, proactively select, and execute on Optimization Services Accelerators
• •Ability to deliver a high quality, proactive Benchling experience for our customers
• •Ability to optimize customers Benchling's instance to ensure success, engagement, and influence expansion outcomes
• •Ability to identify, communicate, and mitigate potential risks and issues that could impact customer success
• •Ability to lead and execute projects and assignments as needed
• •Ability to include configuration and maintenance of customer Benchling tenant
• •Ability to include dedicated follow up tasks
• •Ability to include process documentation
• •Ability to include new product area enablement
• •Ability to include delivery of project accelerators
• •Ability to proactively maintain and grow product knowledge, services delivery knowledge, and offerings
• •Ability to best support our customers
• •Ability to develop and manage project plans for customer engagements
• •Ability to define scope, timelines, milestones, and deliverables for Optimization Services Accelerators
• •Ability to deliver on the commitments of Optimization Services within the Benchling Success Packages
• •Ability to maintain the client relationship and Benchling instance via regularly scheduled meetings and check-ins
• •Ability to advise, proactively select, and execute on Optimization Services Accelerators
• •Ability to deliver a high quality, proactive Benchling experience for our customers
• •Ability to optimize customers Benchling's instance to ensure success, engagement, and influence expansion outcomes
• •Ability to identify, communicate, and mitigate potential risks and issues that could impact customer success
• •Ability to lead and execute projects and assignments as needed
• •Ability to include configuration and maintenance of customer Benchling tenant
• •Ability to include dedicated follow up tasks
• •Ability to include process documentation
• •Ability to include new product area enablement
• •Ability to include delivery of project accelerators
• •Ability to proactively maintain and grow product knowledge, services delivery knowledge, and offerings
• •Ability to best support our customers
• •Ability to develop and manage project plans for customer engagements
• •Ability to define scope, timelines, milestones, and deliverables for Optimization Services Accelerators
• •Ability to deliver on the commitments of Optimization Services within the Benchling Success Packages
• •Ability to maintain the client relationship and Benchling instance via regularly scheduled meetings and check-ins
• •Ability to advise, proactively select, and execute on Optimization Services Accelerators
• •Ability to deliver a high quality, proactive Benchling experience for our customers
• •Ability to optimize customers Benchling's instance to ensure success, engagement, and influence expansion outcomes
• •Ability to identify, communicate, and mitigate potential risks and issues that could impact customer success
• •Ability to lead and execute projects and assignments as needed
• •Ability to include configuration and maintenance of customer Benchling tenant
• •Ability to include dedicated follow up tasks
• •Ability to include process documentation
• •Ability to include new product area enablement
• •Ability to include delivery of project accelerators
• •Ability to proactively maintain and grow product knowledge, services delivery knowledge, and offerings
• •Ability to best support our customers
• •Ability to develop and manage project plans for customer engagements
• •Ability to define scope, timelines, milestones, and deliverables for Optimization Services Accelerators
• •Ability to deliver on the commitments of Optimization Services within the Benchling Success Packages
• •Ability to maintain the client relationship and Benchling instance via regularly scheduled meetings and check-ins
• •Ability to advise, proactively select, and execute on Optimization Services Accelerators
• •Ability to deliver a high quality, proactive Benchling experience for our customers
• •Ability to optimize customers Benchling's instance to ensure success, engagement, and influence expansion outcomes
• •Ability to identify, communicate, and mitigate potential risks and issues that could impact customer success
• •Ability to lead and execute projects and assignments as needed
• •Ability to include configuration and maintenance of customer Benchling tenant
• •Ability to include dedicated follow up tasks
• •Ability to include process documentation
• •Ability to include new product area enablement
• •Ability to include delivery of project accelerators
• •Ability to proactively maintain and grow product knowledge, services delivery knowledge, and offerings
• •Ability to best support our customers
• •Ability to develop and manage project plans for customer engagements
• •Ability to define scope, timelines, milestones, and deliverables for Optimization Services Accelerators
• •Ability to deliver on the commitments of Optimization Services within the Benchling Success Packages
• •Ability to maintain the client relationship and Benchling instance via regularly scheduled meetings and check-ins
• •Ability to advise, proactively select, and execute on Optimization Services Accelerators
• •Ability to deliver a high quality, proactive Benchling experience for our customers
• •Ability to optimize customers Benchling's instance to ensure success, engagement, and influence expansion outcomes
• •Ability to identify, communicate, and mitigate potential risks and issues that could impact customer success
• •Ability to lead and execute projects and assignments as needed
• •Ability to include configuration and maintenance of customer Benchling tenant
• •Ability to include dedicated follow up tasks
• •Ability to include process documentation
• •Ability to include new product area enablement
• •Ability to include delivery of project accelerators
• •Ability to proactively maintain and grow product knowledge, services delivery knowledge, and offerings
• •Ability to best support our customers
• •Ability to develop and manage project plans for customer engagements
• •Ability to define scope, timelines, milestones, and deliverables for Optimization Services Accelerators
• •Ability to deliver on the commitments of Optimization Services within the Benchling Success Packages
• •Ability to maintain the client relationship and Benchling instance via regularly scheduled meetings and check-ins
• •Ability to advise, proactively select, and execute on Optimization Services Accelerators
• •Ability to deliver a high quality, proactive Benchling experience for our customers
• •Ability to optimize customers Benchling's instance to ensure success, engagement, and influence expansion outcomes
• •Ability to identify, communicate, and mitigate potential risks and issues that could impact customer success
• •Ability to lead and execute projects and assignments as needed
• •Ability to include configuration and maintenance of customer Benchling tenant
• •Ability to include dedicated follow up tasks
• •Ability to include process documentation
• •Ability to include new product area enablement
• •Ability to include delivery of project accelerators
• •Ability to proactively maintain and grow product knowledge, services delivery knowledge, and offerings
• •Ability to best support our customers
• •Ability to develop and manage project plans for customer engagements
• •Ability to define scope, timelines, milestones, and deliverables for Optimization Services Accelerators
• •Ability to deliver on the commitments of Optimization Services within the Benchling Success Packages
• •Ability to maintain the client relationship and Benchling instance via regularly scheduled meetings and check-ins
• •Ability to advise, proactively select, and execute on Optimization Services Accelerators
• •Ability to deliver a high quality, proactive Benchling experience for our customers
• •Ability to optimize customers Benchling's instance to ensure success, engagement, and influence expansion outcomes
• •Ability to identify, communicate, and mitigate potential risks and issues that could impact customer success
• •Ability to lead and execute projects and assignments as needed
• •Ability to include configuration and maintenance of customer Benchling tenant
• •Ability to include dedicated follow up tasks
• •Ability to include process documentation
• •Ability to include new product area enablement
• •Ability to include delivery of project accelerators
• •Ability to proactively maintain and grow product knowledge, services delivery knowledge, and offerings
• •Ability to best support our customers
• •Ability to develop and manage project plans for customer engagements
• •Ability to define scope, timelines, milestones, and deliverables for Optimization Services Accelerators
• •Ability to deliver on the commitments of Optimization Services within the Benchling Success Packages
• •Ability to maintain the client relationship and Benchling instance via regularly scheduled meetings and check-ins
• •Ability to advise, proactively select, and execute on Optimization Services Accelerators
• •Ability to deliver a high quality, proactive Benchling experience for our customers
• •Ability to optimize customers Benchling's instance to ensure success, engagement, and influence expansion outcomes
• •Ability to identify, communicate, and mitigate potential risks and issues that could impact customer success
• •Ability to lead and execute projects and assignments as needed
• •Ability to include configuration and maintenance of customer Benchling tenant
• •Ability to include dedicated follow up tasks
• •Ability to include process documentation
• •Ability to include new product area enablement
• •Ability to include delivery of project accelerators
• •Ability to proactively maintain and grow product knowledge, services delivery knowledge, and offerings
• •Ability to best support our customers
• •Ability to develop and manage project plans for customer engagements
• •Ability to define scope, timelines, milestones, and deliverables for Optimization Services Accelerators
• •Ability to deliver on the commitments of Optimization Services within the Benchling Success Packages
• •Ability to maintain the client relationship and Benchling instance via regularly scheduled meetings and check-ins
• •Ability to advise, proactively select, and execute on Optimization Services Accelerators
• •Ability to deliver a high quality, proactive Benchling experience for our customers
• •Ability to optimize customers Benchling's instance to ensure success, engagement, and influence expansion outcomes
• •Ability to identify, communicate, and mitigate potential risks and issues that could impact customer success
• •Ability to lead and execute projects and assignments as needed
• •Ability to include configuration and maintenance of customer Benchling tenant
• •Ability to include dedicated follow up tasks
• •Ability to include process documentation
• •Ability to include new product area enablement
• •Ability to include delivery of project accelerators
• •Ability to proactively maintain and grow product knowledge, services delivery knowledge, and offerings
• •Ability to best support our customers
• •Ability to develop and manage project plans for customer engagements
• •Ability to define scope, timelines, milestones, and deliverables for Optimization Services Accelerators
• •Ability to deliver on the commitments of Optimization Services within the Benchling Success Packages
• •Ability to maintain the client relationship and Benchling instance via regularly scheduled meetings and check-ins
• •Ability to advise, proactively select, and execute on Optimization Services Accelerators
• •Ability to deliver a high quality, proactive Benchling experience for our customers
• •Ability to optimize customers Benchling's instance to ensure success, engagement, and influence expansion outcomes
• •Ability to identify, communicate, and mitigate potential risks and issues that could impact customer success
• •Ability to lead and execute projects and assignments as needed
• •Ability to include configuration and maintenance of customer Benchling tenant
• •Ability to include dedicated follow up tasks
• •Ability to include process documentation
• •Ability to include new product area enablement
• •Ability to include delivery of project accelerators
• •Ability to proactively maintain and grow product knowledge, services delivery knowledge, and offerings
• •Ability to best support our customers
• •Ability to develop and manage project plans for customer engagements
• •Ability to define scope, timelines, milestones, and deliverables for Optimization Services Accelerators
• •Ability to deliver on the commitments of Optimization Services within the Benchling Success Packages
• •Ability to maintain the client relationship and Benchling instance via regularly scheduled meetings and check-ins
• •Ability to advise, proactively select, and execute on Optimization Services Accelerators
• •Ability to deliver a high quality, proactive Benchling experience for our customers
• •Ability to optimize customers Benchling's instance to ensure success, engagement, and influence expansion outcomes
• •Ability to identify, communicate, and mitigate potential risks and issues that could impact customer success