Technical Account Manager
RemoteUnited Kingdom or Graz, Styria, Austria
Job Summary
Manage an assigned portfolio of AutoStore Partners as the primary technical account contact, driving system performance, delivery quality, and long-term partner success. Monitor operational trends, site health, and KPIs to ensure high system availability, while providing advisory support for complex software, networking, mechanical, and electrical challenges. Conduct technical review meetings, guide escalation management, and enable partner capability through training, knowledge sharing, and best practice adoption. Assist partners with root-cause analysis, product upgrades, and new feature releases across the AutoStore portfolio. This role requires fluency in German and English, with travel to EMEA locations as needed. Based in Graz, Austria or Milton Keynes, UK, the position supports AutoStore's mission to automate order fulfillment with minimal environmental impact.
Required Qualifications
- Experience with practical software, networking, mechanical, or electrical installation and configuration environments
- Experience in automation within industrial environments
- An understanding of core AutoStore technology and products
- Ability to travel to AutoStore, Partner, or Customer locations across EMEA as required
- Fluency in both German and English languages
- Strong analytical thinking and the ability to support root-cause analysis for complex technical and operational issues
- Good communication skills and the ability to build trust with internal and external technical stakeholders
Desired Qualifications
- A customer- and partner-centric mindset with a proactive, preventative approach and a focus on continuous improvement
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