Technical Account Manager, APAC
Remote
Job Summary
Own post-sale relationships for Asia Pacific customers as the primary technical advisor and point of contact. Strategize with Account Executives on upsells, renewals, and expansions while conducting Quarterly Business Reviews with strategic accounts. Lead technical onboarding for new enterprise clients, configuring Socket across CI/CD systems and building repeatable playbooks to accelerate time-to-value. Investigate and resolve integration, configuration, and compatibility issues by analyzing logs and telemetry, responding to inquiries in Slack, and escalating to Engineering as needed. Translate complex product capabilities into practical guidance through discovery conversations, architecture reviews, and workshops. Drive adoption by surfacing field intelligence and technical feedback to Product and Engineering to inform roadmap priorities.
Required Qualifications
- 6+ years in a technical customer-facing role
- 2+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and success
- Background in application security, DevSecOps, or open-source ecosystems
- Experience with developer tooling and CI/CD platforms
- Ability to read and reason about code
- Familiarity with APIs, webhooks, and SaaS integration patterns
- Hands-on experience with Package Managers
- Comfort troubleshooting in production environments alongside engineering teams
- Clear written and verbal communication with developers, security practitioners, and executives
- Willingness to travel for customer and company meetings as needed
- Must be located within Asia Pacific
Desired Qualifications
- Experience with SCA, dependency management, or security scanning tools
- Contributions to open-source projects
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