Technical Account Manager (all genders)
$150,000–$170,000 year
Remote · New York City, New York, United States
Job Summary
Technical Account Manager handling 5-10 enterprise customer relationships from a technical perspective; acts as trusted advisor for platform usage, integration best practices, and architecture decisions; translates complex customer requirements into actionable feature requests and influence product roadmap; maps business needs to product features and drives proactive adoption; coordinates technical escalations with solution engineering, support, and product teams; leads technical QBRs, integration reviews, and roadmap alignment workshops; monitors platform health, usage, and KPIs, recommending improvements; requires Bachelor’s or Master’s degree in CS/IS/Engineering or related experience and 5+ years in enterprise e-commerce/SaaS/digital consulting; familiar with APIs, REST, GraphQL, webhooks, and headless/MACH architectures; relocation and visa process support offered.
Required Qualifications
- Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or similar experience
- 5+ years in enterprise e-commerce, SaaS platforms, or digital consulting
- Proven experience in technical customer-facing roles such as TAM, Solution Architect, or Senior Consultant
- Deep understanding of e-commerce architectures including Storefronts, APIs, OMS, PIM, CMS, ERP integrations
- Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native)
- Strong skills in reading architecture diagrams, API documentation, and working with REST, GraphQL, and webhooks
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