Technical Account Manager
Remote · United States
Job Summary
Technical Account Manager for AlertMedia's Technical Solutions team, serving as a trusted technical advisor to assigned accounts, providing proactive guidance from implementation through renewal, collaborating with Sales, Product, Engineering, and Support to deliver a seamless customer experience, owning technical escalations, conducting roadmap and health reviews, and identifying upsell opportunities. Requires 3-5 years in a customer-facing technical role with experience managing enterprise or mid-market accounts, strong API/integration knowledge (SSO, SCIM, SFTP), ability to read logs and translate technical issues into business impact, and excellence in cross-functional communication in a fast-paced environment.
Required Qualifications
- 3-5 years in a customer-facing technical role
- Experience managing enterprise or mid-market accounts
- Strong understanding of APIs, integrations and technologies to manage user access and security (SSO, SCIM, SFTP)
- Ability to read logs, debug issues, and translate technical problems into business impact
- Strong proficiency in AI tools and technologies, with the ability to apply them to optimize customer workflows, automate processes, and improve overall operational efficiency
- Strong organizational skills and ability to manage multiple pipelines and priorities
- Excellent written and verbal communication skills, with the ability to collaborate cross-functionally
- Ability and desire to work in a fast-paced, technically challenging environment
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