Technical Account Manager
$92,000–$150,000 year
HybridCalifornia, United States
Job Summary
Own end-to-end technical onboarding for merchants launching on TikTok Shop with AfterShip Channels, from kickoff through go-live. Connect and configure integrations between the merchant's storefront and TikTok Shop, syncing products, orders, and inventory while troubleshooting SKU mapping and variant issues. Navigate TikTok Shop platform logic, including API constraints, policy nuances, and fulfillment rules. Teach merchants how to use the Feed confidently and adopt advanced features so they can operate independently. Drive measurable onboarding outcomes by getting merchants to a live, healthy state within ~30 days and guiding them toward deeper feature adoption for growth. Partner with the Omnichannel SA, Product, and GTM teams to translate merchant needs into product improvements.
Required Qualifications
- 3+ years in a customer-facing technical role
- technical account management, solutions, implementation, or technical onboarding in SaaS, ecommerce, or marketplace/integrations technology
- Genuine technical fluency: comfort with APIs and integrations, data mapping across systems, and structured troubleshooting
- A strong educator: able to translate technical concepts into clear guidance and teach merchants to operate independently
- Ability to prioritize, multitask, and perform under pressure across multiple accounts
- Excellent written and verbal communication
- Ownership mindset - you treat your accounts as yours to grow and protect
Desired Qualifications
- Hands-on familiarity with TikTok Shop (Seller Center, catalog/listing management, order and inventory sync, fulfillment workflows) and Shopify
- Understanding of what drives merchant growth on TikTok Shop—listing optimization, content & affiliates-driven commerce, and platform campaigns—so you can guide merchants beyond initial setup
- Familiarity with affiliate/creator operations
- Experience onboarding enterprise merchants
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.