Technical Account Manager

Conduct advanced technical troubleshooting and manage complex incidents through root cause analysis and log review. Implement technical solutions within change management processes while delivering tailored recommendations based on customer needs. Document resolutions and improvement proposals to ensure high-quality delivery. Collaborate closely with customers and internal specialists to drive long-term value and build trust through clear communication of technical concepts. This role bridges the customer's operations with Advania's technical solutions, combining third-line support with advisory dialogue. You will develop increasing responsibility for specific customers while deepening expertise in Microsoft-based environments, networking, and cloud services within the real estate sector.