Technical Account Management
HybridLondon, England, United Kingdom
Job Summary
Lead partner relationships and collaborate with global groups to build consistency in service approaches. Bridge technical and business aspects by partnering internally with Developer Technology Group engineers and business account management teams. Meet regularly with assigned accounts to proactively identify project risks, support needs, and opportunities. Build long-term collaborative relationships with technical decision-makers, maintain ownership of accounts and titles, and ensure timely resolution of issues. Collect partner feedback, champion it within PlayStation, and recommend standard methodologies to licensed partners. Provide onsite support and training, contribute to training events, postmortems, and advisory panels, and frequently travel to Japan and Korea to visit offices and partner locations.
Required Qualifications
- Engineering experience with hands-on exposure to game SDKs and ability to understand their content
- strong understanding of Korean game development culture / ecosystem
- Understanding of general development pipelines for games
- Excellent communication (written and verbal) and interpersonal skills with an eye toward providing excellent customer support
- Familiarity with development tools and ability to quickly familiarize with new deeply technical projects in development
- Operate independently while working effectively across a broader global team at partner sites, providing a professional and useful service to our partners
- Willing to travel and coordinate with leverage technical expertise in other groups to tackle issues at hand. When not able to directly or efficiently tackle partner problems, identify technical expertise needed to tackle the problems
- Undergraduate degree or equivalent experience in the industry
- Proficiency in English and Korean languages
Desired Qualifications
- Technical knowledge of the PlayStation platform
- Direct console game development experience, i.e., contributed to the launch of a console title in a technical capacity
- Familiar with working with a globally distributed group
- Japanese language skills are a plus
- Experience working with external partners
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