Technical Account Director
$141,300–$254,200 year
On-site · Chicago, Illinois, United States or New York City, New York, United States
Job Summary
Technical Account Director at Adobe leads as the technical executive point of contact across the solution usage lifecycle for our largest customers, guiding strategic technical strategy, governance, and engagement outcomes. You will drive multi-solution delivery, coordinate with technical partners, lead a matrixed services team, and develop relationships with customer stakeholders to optimize investments and accelerate issue resolution. You will also lead architectural and design discussions to ensure optimized solutions, advocate for the customer across internal Adobe teams, and align on business objectives, innovation, and process improvements in the Adobe ecosystem. The role requires a strong executive presence, customer-facing delivery experience, and deep knowledge of marketing technology and Adobe digital experience products, with up to 25% travel.
Required Qualifications
- Bachelor's Degree in related subject area of the technical industry. Equivalent experience will be considered.
- 10-15 year proven experience in a senior consultative, customer support, customer success or a related role in marketing technology.
- Strong customer facing skills, executive presence and presentation skills.
- Ability to collaborate multiple teams throughout Adobe and client side VPs/CMOs/CXOs.
- Proven track record leading customer facing meetings, workshops, and reviews.
- Strong conflict-resolution skills to drive closure to customer concerns and open technical issues.
- Maintain strong ability to prioritize work against client goals.
- Drive resolution across a broad set of issues including technical, architecture, business process, and partnerships.
- Ability to think strategically about business, product, and technical challenges to help customers realize the software investment, efficiencies, advantages, and innovations.
- Experience with Adobe digital experience products (AEM/AEP/CJA/AJO).
- Up to 25% travel required.
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.