Technical 1st-Level Support Engineer, Fintech
On-siteAthens, Attica, Greece
Athens, Attica, GreeceOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Monitor, supervise, and maintain system and network elements to ensure optimal performance and availability. Respond to alerts by verifying causes, resolving issues, or escalating as necessary. Record all incidents and alerts into an incident log with clear descriptions and resolutions. Perform health and quality checks on systems and serve as a liaison between support groups and third-party vendors during outages. Work with case management and monitoring tools while managing rotating 24/7 shifts.
Required Qualifications
- Availability to be on a rotating schedule (shifts)
- 2 years' experience in Technical Support/Network Operations Center
- Good skills in Network Systems
- Good knowledge of Linux and RDBMS
- Good monitoring and analytical skills
- Good written and verbal communication skills
- Demonstrate ability for multitasking, team playing, analytical thinking, prioritizing
- Demonstrate hands-on experience of relational databases, application servers, web servers, VMware and Linux environments
- Work with case management tools and monitoring tools
- Ability to handle multiple clients, multiple team members and priorities with confidence
- Flexible, eager, ambitious, and adaptable to change
- Excellent judgment, organizational and problem-solving skills
Desired Qualifications
- Passion for learning new technologies and eagerness to collaborate with other creative minds
- Pro-activeness, accountability and results orientation
- Diligence and attention to detail are also key skills along with ability to multi-task and prioritize work appropriately
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.