Techmax Customer Coordinator (Mississauga, ON)
$56,000–$88,000 year
On-site · Mississauga, Ontario, Canada
Job Summary
Techmax Customer Coordinator in Mississauga, ON acts as the liaison coordinating end-to-end planning for Tech Max upgrades, engaging Service Marketing, Clinical, Sales, Service, and Business Units to schedule and deliver installation coordination and clinical training. The role drives operational excellence through scheduling, issue resolution, and data-driven planning, monitors work orders and resource plans, and identifies opportunities to improve service quality, efficiency, and customer experience. The position requires 4+ years of relevant operations/supply chain experience, a Bachelor’s degree or vocational education in a related field, bilingual French/English, and proficiency with Microsoft Office and CRM tools (ServiceMax, Salesforce, SAP or similar). The role supports a hybrid/office-based environment with in-person collaboration at least in Mississauga, and includes shift hours 9 AM–5 PM with flexibility as needed. The organization emphasizes cross-functional learning, continuous improvement, and a customer-centric approach within a healthcare-leaning operations context. Philips Canada benefits and compensation details are provided in the posting, and candidates must reside near Mississauga, ON for this office role.
Required Qualifications
- 4+ years of experience with Vocational Education in Operations Coordinator, Supply Chain Management or Customer Services, Resource Planning or equivalent
- Bachelor's Degree/ Vocational Education in Business Operations, Supply Chain Management, Operations or equivalent
- Bilingual French and English (written and verbal)
- Experience with Microsoft applications (Word, Excel, PowerPoint, Teams, Outlook)
- Experience in ServiceMax, Salesforce, SAP, or other CRM preferred
- Ability to demonstrate analytical and problem-solving skills
- Ability to manage in a fast-paced environment, multi-task, meet deadlines
- Ability to be agile and flexible with a proactive desire to provide elevated support
Additional Requirements
- Canadian work authorization is a precondition of employment
- Must reside in or within commuting distance to Mississauga, ON, Canada
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