TechEdge Service Coordinator
$48,194–$62,670 year
On-siteRochester, New York, United States
Job Summary
Triage customer calls and inquiries, then assign and schedule service requests for technicians. Manage resources efficiently by planning assignments and monitoring service orders throughout their lifecycle. Create, edit, complete, and invoice service orders while reconciling monthly CRM reports. Collaborate with Branch Procurement Specialists on resource and project planning. Requires strong organizational skills, decision-making abilities, and proficiency with Microsoft 365 and SAP CRM platforms. Associates degree or two to five years of relevant experience preferred. Compensation ranges from $23.17 to $30.13.
Required Qualifications
- Associates degree or higher
- 2-5 years equivalent industry experience
- Strong customer service orientation or related dispatching experience
- Excellent written and verbal/phone communication skills
- Strong organizational and multi-tasking skills
- Sound judgment and excellent decision-making abilities
- Great attention to detail
- Ability to positively contribute to the Branch team environment by taking initiative to learn and improve upon skillsets
- Strong planning and organizational skills, both written and verbal
- Efficiency with technology, including Microsoft 365 and SAP CRM platforms
Desired Qualifications
- 1-3 years dispatching and customer service experience
- Previous experience in the Dental industry
- Previous working experience with project or resource coordination
- Bookkeeping/accounting experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.