Tech Team Lead, Google Store Retail, Houston
$56,160–$64,480 year
On-siteHouston, Texas, United States
Job Summary
Coach Tech Specialists by training, motivating, and coaching to ensure customers receive efficient and appropriate support. Resolve customer escalations effectively while mentoring associates on handling complex issues. Maintain extensive knowledge of brand products including mobile devices, phones, tablets, wearables, and accessories to empower associates in delivering interactive consumer experiences. Build and maintain strong relationships with brand, agency management, and store associates to drive morale and transform the in-store experience. Lead product and service solution recommendations tailored to customer needs.
Required Qualifications
- extensive knowledge of brand products and services
- ability to effectively and professionally resolve issues
- ability to mentor employees on handling escalations
- ability to train, motivate, and coach
- ability to build and maintain strong relationships
- ability to maintain morale
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