Tech Support Specialist II
On-siteSt. Louis, Missouri, United States
St. Louis, Missouri, United StatesOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Provide first- and second-level IT support for employees via tickets, calls, and remote assistance. Troubleshoot workstation, device, application, account, and connectivity issues, including EMR access and MFA. Serve as a Tier 2 escalation point for complex operational and access-related problems. Process user provisioning, deprovisioning, and role changes while maintaining accurate audit documentation and compliance records. Document all support work, maintain knowledge base articles, and contribute to process improvements. Requires 4+ years of IT experience and knowledge of IAM concepts.
Required Qualifications
- Associate degree, technical training, or IT certification
- 4+ years of IT support, help desk, or systems support experience
- Experience supporting user accounts, access requests, devices, applications, licensing, and end-user troubleshooting in a healthcare or other regulated environment
- Knowledge of IAM concepts, role-based access, least privilege, access reviews, and audit documentation
Desired Qualifications
- Associate degree, technical training, or IT certification (Preferred)
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