Tech Support Specialist
$54,080–$58,240 year
On-siteSouthaven, Mississippi, United States
Job Summary
Set up, configure, and deploy desktop computers, laptops, monitors, printers, barcode scanners, and other warehouse technology. Ensure all devices connect to the company Wi-Fi and network, then troubleshoot hardware, software, and connectivity issues. Install security patches, monitor equipment to minimize downtime, and replace or repair malfunctioning hardware. Maintain inventory of IT accessories and spare parts while documenting issues and resolutions. Coordinate with internet service providers and third-party vendors as needed. Assist with onboarding new employees by setting up workstations. This temporary role supports day-to-day technology needs for warehouse and office staff, requiring strong troubleshooting skills and customer service abilities.
Required Qualifications
- Associate degree in Information Technology, Computer Science, or related field preferred (or equivalent work experience)
- 2+ years of IT support or technical support experience
- Experience troubleshooting Windows PCs, printers, networking equipment, and Wi-Fi connectivity
- Basic knowledge of networking concepts including routers, switches, DHCP, DNS, and wireless networking
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service abilities
- Ability to prioritize tasks and respond quickly to technical issues
Desired Qualifications
- Experience with barcode scanners, mobile devices, or warehouse technology is a plus
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