Tech Support (Service Desk Technician)
$39,520–$47,840 year
On-site · Phoenix, Arizona, United States
Job Summary
Tech Support (Service Desk Technician) responsible for installing and troubleshooting Windows workstations/servers, configuring LAN/WAN networks and VPNs, and setting up firewalls, routers, hubs, and switches. Includes hardware assembly/repairs, software installation (Retail Pro, Teamwork, CounterPoint, MS Office), testing and repairing customer hardware, and delivering technical phone support. Requires 2+ years of help desk experience, excellent communication, strong customer service, and willingness to participate in after-hours rotations. Certifications strongly preferred; MongoDB experience a plus; experience with SQL/NoSQL databases; retail experience mentioned. This is an external-facing, on-site role with health/dental/vision and 401(k) benefits.
Required Qualifications
- 2+ years of help desk experience
- Experience installing, configuring, and troubleshooting Windows networks
- Experience installing, configuring, and troubleshooting routers, hubs, and switches
- Experience with SQL databases and NoSQL databases
- MongoDB experience is a plus
- Retail experience (e.g., ringing sales, receiving, physical inventory)
- Willingness to participate in after-hours schedule rotation
- Credentials in: Windows OS, firewalls, security, antivirus
- Strong knowledge of DOS, Windows 2000, Windows XP, Windows 7, Server 2003, and Server 2008
- Must be a quick learner (certifications strongly preferred)
- External-facing role with strong customer service skills
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