Tech, Support School Rep

Provides school-level technical support and professional customer service consultation. Sets up and installs client workstations, network file servers, new computers, monitors, printers, scanners, and peripherals. Schedules site visits to perform minor maintenance on computers and printers; diagnoses, tracks, and troubleshoots hardware and software problems through diagnostic testing; initiates problem solving methods when necessary. Implements any technology-related project affecting client workstations at the district or learning community level. Installs, upgrades, and configures new software, as well as network and device drivers for new or existing computers; tracks and inventories software. Helps maintain site-based networks and computer labs; installs and maintains servers. Maintains knowledge of department procedures and policies. Maintains currency of knowledge in district technical standards, offerings, equipment, and applications. Communicates customer issues and feedback to appropriate individuals using established communication channels. Promotes cooperation among team members to achieve ongoing performance improvement in support of organizational goals. Achieves and maintains departmental standards in both quality and productivity metrics. Possesses aptitude for technology to be able to perform the above duties. Performs root cause analysis and determines resolutions for problems. Communicates status of network operations, responds to service disruptions, and assists with specialized technology needs of the district. Researches and keeps current with technologies in computer networks, hardware, software, and telecommunications. Keeps current with new computer technology through attendance at district workshops, meetings, and training sessions. Assists with large-scale implementation of new technologies. Assists end users and consults with schools on technology issues in a customer service environment. Performs any other duties as assigned.