Tech Support Representative Job Openings (Full-Time & Part-Time)
$22,880–$29,120 year
On-siteWichita, Kansas, United States
Job Summary
Handle inbound and outbound contacts with residential and business customers to troubleshoot account issues, provide general customer service, and up-sell products and services. Ensure first call resolution through problem-solving and effective call handling, while researching systems to find missing information and coordinating with other departments as needed. Accurately document and process customer claims in appropriate systems, utilizing knowledge base and training to answer questions while following required scripts, policies, and procedures. Escalate unresolved customer issues to appropriate staff and managerial levels for resolution. Comply with requirements surrounding confidential and personal information, and attend meetings and training to stay up-to-date on changes to program knowledge, systems, and processes.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
- Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint
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