Tech Support Engineer
On-siteCairo, Cairo, Egypt
Job Summary
Tech Support Engineer at AVEVA responsible for post-sales product support, training, consultancy, and deployment/implementation for AVEVA applications within the region. Travel on short notice to deliver services as a representative of the company. Provides routine second line product support, promptly addresses customer issues, delivers high-quality training at AVEVA training centres and customer sites, contributes to deployment/configuration services, helps develop scopes of work and proposals for consulting and customization, expands technical skills across AVEVA product areas, provides industry-specific consultancy, and supports pre-sales activities. Requires knowledge of Windows OS, AVEVA InTouch/System Platform, HMI/SCADA architectures, and domain experience in relevant manufacturing sectors; BS degree in CS/Engineering; strong English communication and collaboration abilities; familiarity with SQL Server tools and VB.Net/C# is a plus.
Required Qualifications
- BS degree in a Computer Science or Engineering field
- Experience with Microsoft Windows Operating Systems
- Experience in AVEVA InTouch and System Platform (current versions)
- Understanding of HMI/SCADA solution architectures and industrial automation
- Domain experience in Food & Beverage, CPG, Metals, or Discrete manufacturing
- Experience as a Technical Support Engineer or related field in support, design, development, and/or integration of process control and IT solutions for manufacturing
- Excellent communication skills in English
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