Tech Support
$45,760–$58,240 year
On-siteTempe, Arizona, United States
Job Summary
Diagnose and repair laptops, desktops, iPads, and A/V equipment while troubleshooting Windows 10/11, Microsoft 365, and network issues involving DNS, DHCP, and UniFi environments. Handle password resets, MFA, and Active Directory tasks, then travel between Phoenix, Tempe, Chandler, and Tucson locations to deploy technology, rescue hardware, and provide hands-on support. Maintain accurate asset records and identify recurring problems to help the Technology team find smarter solutions. You must possess a valid driver's license, pass a 39-month DMV history check, and hold an Arizona Fingerprint Clearance Card.
Required Qualifications
- 2–3 years of hands-on IT/help desk experience
- A combination of relevant education, certifications, training, and experience
- Operating Systems: Windows 10/11
- Operating Systems: macOS
- Operating Systems: iOS
- Operating Systems: ChromeOS
- Microsoft & Management: Microsoft 365
- Microsoft & Management: Outlook
- Microsoft & Management: Teams
- Microsoft & Management: OneDrive
- Microsoft & Management: SharePoint
- Microsoft & Management: Azure Active Directory
- Microsoft & Management: Active Directory
- Microsoft & Management: MFA
- Microsoft & Management: Apple Configurator
- Networking: TCP/IP
- Networking: DNS
- Networking: DHCP
- Networking: VPN
- Networking: VLAN
- Networking: Wi-Fi troubleshooting
- Networking: UniFi
- Networking: Basic network topology
- Deployment & Hardware: PC/Laptop Repair
- Deployment & Hardware: Device Imaging
- Deployment & Hardware: Windows PE
- Deployment & Hardware: Macrium Reflect
- Deployment & Hardware: Drivers
- Deployment & Hardware: Printers
- Deployment & Hardware: Device Provisioning
- Deployment & Hardware: Asset Management
- A/V: Projectors
- A/V: TVs
- A/V: Speakers
- A/V: PA Systems
- A/V: Mixers
- A/V: Microphones
- Have a valid driver's license
- Be able to independently travel to locations in Phoenix, Tempe, Chandler, and Tucson
- Possess or obtain a valid Arizona Fingerprint Clearance Card
Desired Qualifications
- CompTIA A+ Certification
- Previous internal help desk experience
- Network setup/troubleshooting experience
- Experience supporting technology in schools or multi-location organizations
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