Tech Support Agent - Italian Speakers

Provide multilingual presales consultation services to users via phone, online, and email. Deliver professional solutions for purchase recommendations and order-related issues such as invoices, stock-checking, and shipping status. Handle customer complaints with empathy, establish strong communication, and enhance user experience. Collect and analyze user feedback to optimize existing products and service processes while collaborating with team members to achieve department goals. Fluent in Italian and English required.