Tech Projects Implementation Manager
On-siteLondon, England, United Kingdom
Job Summary
Lead the delivery and physical implementation of technology workstreams across mobilisation, refurbishment, and transformation projects. Act as the technology lead for sales bids, conducting comprehensive audits and site assessments to define scopes, technical briefs, and implementation plans. Coordinate supplier activity, site installations, testing, and commissioning while managing project timelines, risks, and infrastructure dependencies. Serve as the link between Projects, Operations, IT, and client stakeholders to ensure technology is integrated into wider plans and successfully deployed. Build networks of technology champions, facilitate project reviews, and produce documentation including risk registers and handover packs. Ensure effective handover into Operations through training coordination and support arrangements. Capture lessons learned to continuously improve technology scoping and embedding within projects.
Required Qualifications
- Experience supporting or managing technology projects
- Previous operational experience within the hospitality sector
- Practical understanding of EPOS systems, digital ordering tools or other hospitality technology platforms
- Strong organisational skills and confidence coordinating multiple workstreams at the same time
- A collaborative, people‐focused approach, with the ability to build effective working relationships across diverse teams
- Clear and confident communication skills, with the ability to translate technical detail into operationally relevant language
- A practical understanding of structured project delivery and the realities of live service environments
- Good commercial awareness, with an appreciation of budgets, costs and operational impacts
- A proactive mindset, with the willingness to roll sleeves up and support where needed
- Flexibility to travel to client sites as required
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