Tech Operations Specialist
$360,000–$420,000 year
On-siteCape Town, Western Cape, South Africa
Job Summary
Serve as the first point of contact for workflow failures and technical support queries by monitoring data flow logs, workflow reports, and support boards daily. Troubleshoot and resolve known technical issues using documented SOPs, escalating complex problems to senior technical teams when necessary. Coordinate with external Developers and technology partners on active integration projects while tracking progress and flagging blockers. Create and maintain SOPs, technical documentation, and internal knowledge resources, and review API documentation to map data fields and assist with investigations. Support internal integration and automation projects, maintaining and improving internal tools and workflows. Requires minimum 2 years of hands-on technical experience, solid understanding of APIs and webhooks, and familiarity with workflow platforms like HubSpot or Asana. Based in Cape Town with no sponsorship required.
Required Qualifications
- Minimum 2 years' hands-on technical experience in a professional environment
- Solid understanding of APIs, webhooks, and systems integrations
- Ability to read and interpret API documentation and data outputs
- Experience with workflow or integration platforms such as HubSpot, Asana, or similar tools
- Strong troubleshooting and problem-solving skills
- Excellent organisational and coordination abilities
- Comfortable working independently and managing multiple moving parts
- Experience using AI tools as part of daily workflows
- Working understanding of CRM systems and data flows
- Based in Cape Town or surrounding areas with availability for occasional in-person meetings
- Exposure to hospitality, reservation, or travel systems
- Experience with API testing and data mapping tools
- Understanding of workflow automation and integration best practices
- Candidates must be legally authorized to live and work in the country where the position is based, without requiring employer sponsorship
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