Tech Lead, Business Platform Engineering (Bizplat)
$263,600–$395,400 year
On-siteNew York, United States
Job Summary
Own the architectural vision for Bizplat's platform systems, defining the target state for a consolidated, well-architected service landscape supporting automation across Risk & Compliance, Customer Support, GTM/Sales, Finance, and Hardware Supply Chain. Drive service consolidation by identifying redundant or underutilized services and leading the technical strategy to migrate workloads onto shared systems. Design and build core platform capabilities including case management, workflow orchestration, AI/ML pipelines, and integration frameworks that are reusable across domains. Lead technical planning for high-priority cross-cutting initiatives such as contact center stack convergence and enforce engineering standards for system design, API contracts, and operational reliability. Make hard architectural tradeoffs between delivery speed, technical debt reduction, and long-term platform direction while communicating these decisions to leadership. Mentor engineers through design reviews and elevate the overall quality bar across the organization.
Required Qualifications
- 10+ years of software engineering experience
- at least 5 years in a technical leadership or architect role owning systems at scale
- Deep experience consolidating and simplifying complex service architectures
- successfully reduced service sprawl
- migrated workloads across systems
- decommissioned legacy services in production environments
- Strong systems design and architecture skills
- demonstrable experience building platforms used by multiple teams and business domains
- Experience building or operating automation, workflow orchestration, or case management systems
- Track record of driving technical strategy across organizational boundaries
- aligned multiple teams to a shared platform vision
- executed on multi-quarter roadmaps
- Fluency in designing for scalability, reliability, and governance
- understand the operational realities of running systems that process high-volume decisions in regulated environments
- Experience with one or more of: AI/ML pipeline integration, event-driven architectures, contact center platforms, or business process automation
- Strong software engineering fundamentals
- ability to write production-quality code
- conduct meaningful design reviews
- make sound build-vs-buy decisions
- Excellent communication and collaboration skills
- can explain complex architectural decisions to both engineering teams and non-technical business stakeholders
- Comfort navigating ambiguity across multiple domains
- making pragmatic decisions with incomplete information
- adjusting course as requirements evolve
Desired Qualifications
- Experience working with Forward Deployed Engineering or embedded platform team models where platform and domain concerns intersect
- Background in financial services, risk/compliance, or payment systems where regulatory requirements shape architecture decisions
- Familiarity with AI-powered decision systems, LLM-based automation, or agentic workflows in production
- Experience with specific technologies in our stack: Kubernetes, Kafka, Temporal, GraphQL, Go, Java, or Ruby
- Track record of reducing operational costs through platform consolidation
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