Tech Field Eng
On-siteTownsville, Queensland, Australia
Job Summary
Install, repair, and maintain End User Productivity and Service Desk Equipment and Systems at client locations, including desktops, laptops, printers, and peripherals. Provide remote and on-site Level 2 and Level 3 support for incidents and service requests, managing physical support for headsets, smartphones, and tablets. Open records for both incidents and requests on behalf of End Users and act as a dedicated service hub with staffed support during business hours. Maintain a high degree of professionalism to ensure customer satisfaction throughout all transactions. This role requires an NV1 Security Clearance and strong problem-solving abilities within Unisys' global technology solutions environment.
Required Qualifications
- NV1 Security Clearance
- Time management
- Motivated and enthusiastic
- Experience in the delivery of IT support services with specified KPI's
- Effective verbal and written communication skills
- Strong focus on providing customer service, with great verbal and written communication skills
- Problem-solving abilities
- An analytical mindset
- A keen interest in developing a career in IT
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