Tech Cord, Transfer Agency (51389)

Technical Coordinator in Transfer Agency Complaints for Northern Trust. Responsible for investigating and resolving complaints within regulatory timeframes, ensuring compliance with regulatory requirements, maintaining and reporting on complaint data, conducting trend analyses, identifying root causes, and proposing preventive measures. Provides training and support on complaint resolution, maintains accurate records of feedback and requests, and collaborates with business units to deliver timely, high-quality responses to complainants. Requires strong analytical skills, ability to work independently, and proficiency with Microsoft products; emphasizes customer care, fair treatment, and adherence to regulatory standards.