Teammate
Remote · United States or Mohali, Punjab, India
Job Summary
Teammate/Customer Care Specialist responsible for delivering world-class customer service via phone, email, and live chat; resolves inquiries, documents interactions, escalates issues when needed, and collaborates with internal teams to maintain high customer satisfaction while meeting client KPIs. Must be a high school graduate with strong English-language skills and a proactive, empathetic attitude toward customers; duties include adhering to company policies, participating in training, and maintaining professional communication across channels; work is performed in a global, customer-focused BPO environment.
Required Qualifications
- High school graduate or equivalent
- Fluent in English
- Strong customer service skills
- Ability to address inquiries via phone, email, and live chat
- Ability to navigate documentation and resources and adhere to client guidelines
- Willingness to participate in training and adhere to KPIs and policies
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