Teammate
On-siteIndore, Madhya Pradesh, India
Indore, Madhya Pradesh, IndiaOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Customer Care Specialist (Teammate) at TaskUs — provide world-class service via phone, email, and live chat; research and respond to inquiries; navigate documentation to resolve issues; escalate unresolved problems; document interactions; adhere to client quality guidelines and KPIs; collaborate with teammates and other departments; participate in mandatory training; demonstrate problem-solving, communication, and adaptability while supporting a broad range of clients across sectors.
Required Qualifications
- High school graduate
- Fluent in English (reading and writing)
- Proficient with Windows OS, Apple OS, Microsoft Office, and Google applications
- Experience with Zendesk, Slack, and internal troubleshooting tools
- Strong problem-solving and communication skills
- Team player with ability to collaborate across departments
- Adaptable and able to handle changes in processes or information
- Empathetic and customer-centric mindset
Desired Qualifications
- Fluent in English (written and spoken)
- High school diploma or equivalent
- Computer literate (Windows, Apple, Microsoft Office, Google applications)
- Experience with customer support software (e.g., Zendesk) and collaboration tools (e.g., Slack)
- Strong problem-solving and communication skills
- Ability to adapt, multitask, and work in a team
- Willingness to participate in training and development
- Customer-centric mindset with empathy and professionalism
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