Teammate Support Specialist

Serve on the front lines of the Technology Help Desk, responding to technical issues with urgency, clarity, and care to minimize disruption to teammate workflow and student learning. Provide support for core academic and administrative platforms, including Microsoft 365, enterprise student systems, and instructional tools like Respondus and Turnitin. Configure, deploy, and support end-user hardware and software, while monitoring workstation health and managing device refresh cycles. Act as a liaison between teammates and the broader Technology Solutions team to ensure timely issue resolution. Maintain accurate documentation of support tickets, resolutions, and recurring trends to inform continuous improvement of student technology services. Develop and share clear, user-friendly documentation or training resources when common student issues emerge. Engage teammates and students with professionalism, respect, integrity, and Christ-like character in every interaction. Support device management in alignment with established security standards and college policies. Participate in ministry by leading small groups at Church of the Highlands and Highlands College.