Teammate Molino Q3 2026
On-siteBacoor, Calabarzon, Philippines
Job Summary
Teammate Molino Q3 2026 at TaskUs is a Customer Care Specialist responsible for delivering world-class service to customers via phone, email, and live chat. The role involves promptly addressing inquiries, resolving issues efficiently, navigating internal and external documentation, escalating priority or unresolved issues to appropriate teams, routing calls to the right resources, identifying emerging trends, maintaining high standards of customer satisfaction, and complying with client and company policies and KPIs. Required skills include fluent English, computer literacy across Windows, macOS, Microsoft Office, and Google apps, experience with customer-support tools such as Zendesk and Slack, strong communication and problem-solving abilities, adaptability, empathy, and a collaborative mindset. The posting emphasizes participation in mandatory training and a commitment to a positive, inclusive team environment. Location for this posting is Bacoor, Cavite, Philippines, with on-site (IN_PERSON) work arrangement. And the role highlights TaskUs’ People First culture, competitive compensation, benefits, and opportunities for internal mobility and professional growth.
Required Qualifications
- High school graduate or equivalent
- Fluent in English (reading and writing)
- Computer literate with Windows OS, Apple OS, Microsoft Office, and Google applications
- Familiarity with customer support software (e.g., Zendesk, Slack)
- Ability to research and provide accurate, timely responses across phone, email, and live chat
- Excellent written and verbal communication skills
- Problem-solving and critical-thinking abilities
- Adaptability and flexibility in a dynamic environment
- Empathy and customer-centric mindset
- Team-oriented, collaborative approach
- Willingness to participate in internal/external training
- Ability to adhere to client policies, procedures, and KPIs
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