Teammate - Chinese
On-siteTaipei, Taiwan, Taiwan
Job Summary
Conduct inbound and outbound calls, respond to inquiries via email and live chat, and filter content from client websites. Perform data and research functions while providing support through basic troubleshooting techniques. Manage and resolve customer complaints, identify priority issues, and route calls to appropriate resources. Document all customer interactions according to standard operating procedures and ensure consistent performance based on continuous improvement models. Maintain confidentiality for all login and password credentials and participate in mandated trainings. Provide feedback to management regarding potential problems or areas for improvement.
Required Qualifications
- knowledge, understanding, and compliance with TaskUs policies and procedures
- maintain knowledge of functional area and company policies and procedures
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