Teamleiter (m/w/d) telefonischer Kundensupport

Lead the technical and disciplinary management of the phone support team while driving continuous process and workflow optimization to ensure efficient, customer-oriented service. Monitor relevant KPIs, analyze performance data, and derive concrete improvement measures to achieve team targets in productivity, availability, service levels, solution rates, and service quality. Actively participate in support projects and successfully implement initiatives alongside the team and senior leadership. Requires a commercial or medical background with extensive leadership experience in customer service environments, strong project management skills, and excellent German language proficiency. Offers flexible mobile work arrangements with two remote days and three on-site days per week.