Team Support Specialist - Bilingual
On-siteCharlotte, North Carolina, United States
Job Summary
Manage daily office operations by assisting Qualified Professionals with SAR submissions, progress summaries, and record audits while monitoring DSP and client records for Medicaid compliance. Track missing notes and timesheets, resolve system issues in OnTarget and LMS, and support DSP training, certifications, and onboarding. Coordinate facility maintenance, vendor relationships, and inbound communications while organizing staff events and conducting emergency drills and inspections. Assist with local recruitment and provide feedback during staff huddles. Full-time, hourly position with a comprehensive benefits package including medical, dental, and 401(k) after eligibility periods. Bilingual in Spanish preferred.
Required Qualifications
- High School Diploma or GED
- At least 2 years of administrative, office management, or related experience
- Strong communication, organization, and interpersonal skills
- Proficiency in office software and comfort with database systems (e.g., OnTarget)
- Ability to multitask in a fast-paced, team-oriented environment
- Must be 18+
- Valid driver's license
- Pass background checks
Desired Qualifications
- Experience in behavioral health
- Bilingual in Spanish
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