Team Member-WBG HO / IPO / CIP-Wholesale Integrated Service Excellence (WISE)

Documenting and implementing business processes, workflows, policy and procedures based on discussions with product owners / Operations team / Process teams and further identification / creation of process flows with an emphasis on accuracy and compliance with business needs. Liaison with stakeholders like Compliance / Risk / Product / Legal to gather information. Documentation of business processes, defining delegation metrics, workflows and training material. Provide tailor-made solutions to business for specific requirements. Provide assistance to Product / Operations / Management / Credit. Identification and review of existing processes for revision / updation. Handling query desk for quick resolution of queries / clarifications raised by channel. Knowledge of Banking Products, Trade products, Credit Lending and Operations. Discussion with Subject Matter Experts to understand work functions and processes and gather information. Develop materials to document business and operational end-to-end process flows. Improvise the processes basis other findings and information from Subject matter experts. Should be able to think proactively for process changes from Business Process Reengineering perspective. Knowledge of Regulatory Guidelines. Should be aware of competitive practices and eye for market intelligence and competition. Strong Communication skills, Assertive attitude and Good analytical skills & eye for details. Strong follow up ability & keenness.