Team Member

Job Summary

Required Qualifications

• •18 Years or older
• •Able to work the hours between 6am - 3pm
• •Wearing proper career wear that is clean and neatly pressed
• •Maintaining a clean parking lot/exterior and a clean and inviting dining room
• •Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate
• •Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge
• •Following the S.E.T. Principles: Smile, Eye Contact, Thank You
• •Uses proper procedures to ensure the accuracy of every order for every guest
• •Repeating guest's order when it is presented to them
• •Using H.O.T.R.O.D.S. at drive-thru
• •Marking hot beverage lids
• •Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru
• •Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests' needs
• •Promptly executes service recovery for any guest concerns or complaints by making it right with the guest
• •Listens carefully to guests and apologizes for the experience in the case of a complaint
• •Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided
• •Prepares all products as required, following the order monitor to ensure the accuracy of every order
• •Communicates showcase and product needs to ensure proper product availability for guests
• •Regularly takes temperatures of the required products and records in the Time & Temperature Log
• •Follows all restaurant policies, procedures and standards
• •Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant
• •Follows proper hand washing techniques and all sanitation guidelines
• •Completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner
• •Works in compliance with occupational health and safety legislation
• •Knows, understands and follows safe work practices and procedures
• •Uses or wears personal protective equipment or clothing as required
• •Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner
• •Frequent reaching above waist, chest, and shoulder level, as well as below waist level
• •Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)
• •Continuous standing on tiled surfaces for all tasks
• •Ability to stand for long periods of time without a break
• •Frequent hip flexion while walking for all tasks
• •Occasional lifting of boxes of supplies/products weighing from <5 – 50 lbs. vertically from floor to knuckle height
• •Occasional lifting of milk crates weighing between 5 – 30 lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter height
• •Frequent exposure to cold/below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)
• •16 years of age or older