Team Member
On-siteDelaware, United States or Delaware, Ohio, United States
Job Summary
Deliver exceptional guest experiences by greeting every guest within five seconds, ensuring order accuracy through H.O.T.R.O.D.S. protocols, and executing service recovery for complaints. Maintain a clean, stocked front counter and drive-thru while following Always Fresh procedures for coffee and products. Prepare all food items according to standards, monitor temperatures, and log data in the Time & Temperature Log. Adhere to occupational health and safety legislation, wear required PPE, and report any injuries or unsafe conditions immediately. Requires frequent standing, manual dexterity, and occasional lifting of supplies weighing up to 50 lbs. Must be 16 years of age or older.
Required Qualifications
- Must be 16 years of age or older
- Ability to stand for long periods of time without a break
- Continuous standing on tiled surfaces for all tasks
- Frequent reaching above waist, chest, and shoulder level, as well as below waist level
- Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)
- Frequent hip flexion while walking for all tasks
- Occasional lifting of boxes of supplies/products weighing from <5 – 50 lbs. vertically from floor to knuckle height
- Occasional lifting of milk crates weighing between 5 – 30 lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter height
- Frequent exposure to cold/below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)
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